TrTransact Insurance Corporation

TrTransact Insurance Corporation (TIC)
overview
Jim is the new vice president introduced to improve working condition. the most prominent symbol of change was the “claim management credo” that outlines every claims managers may follow. After evaluation the result was bad.
( a) What are the pushing factors that lead to implement the change?
Some indications are
1. Some manager and employees had disputes
2. Two managers quit
3. Three managers asked to put down their position
4. Many managers felt bad because their individual comments were shared.

Main causes of the symptoms
meaning of top – down

Power and influence
Leadership

Authoritative top-down management

Meaning of manager & employee

Conflicts dissatisfaction

Work- life balance

Managers and employee.

Physical layout of the company

Workspace design of office

Adjuster work in tiny cubicles

Jim didn’t keep his promise to his manager
Jim didn’t prepare the solution for the outcome
Actions taken by Transact Insurance Corporation (TIC) to correct the problems
give a Reward
and
incentive system
for both
according to the workplace stressor:

high workloads
isolation
Individuals privacy right
and
self-esteem
i) to less influence