Receiving feedback is rarely an enjoyable activity, not many of us like to hear that other people have noticed our deficiencies or the things we need to improve. When receiving constructive feedback some people may react badly they may become defensive, upset, angry and anxious. It is important to never take feedback personally. You should always take on board what the individual has said and see it as a positive to enable your personal and professional development. Some people will see feedback as a chance to improve themselves and sometimes will get aggravated when others don’t give them feedback at the right time. You should always try to provide the best care possible for your service users and you can do this by listening carefully to the positive and negative feedback that you receive and learn from it.