Ethics are the fence that controls all individual conducting activities or the morals that govern the individual behavior. Ethics represents the limits that make the person able to differentiate between the right or wrong on the level of careers or the whole life. Is that term “Ethics” related to our pharmacy practice? Code of ethics for pharmacists stated 8 principles that control most of the pharmacists’ responsibilities and roles. And organizes the principles that build a good relationship between pharmacists and their patients. One of the most valuable principles in the Code of ethics is the principle II which states that “A Pharmacist promotes the good of every patient in a caring, compassionate, and confidential manner.” I recognized that this principle is applied in every day in Virtua Memorial Hospital.
As a future pharmacist, building and maintaining trust with the patient is one of the important things. Building such a relationship can make the patient open up and reveal information. Depends on this interaction, it is a great opportunity for the pharmacist to make shared decision-making between him/her and the patient. High level of caring, compassionate manner in dealing with patients, build a good rapport are associated with so many benefits. From these benefits, acceptance of the patient to the recommended treatment and adherence to this regimen which reflect on a better outcome for the patient health. Showing care and compassion in dealing with patients decreases anxiety and facilitates access to health services. One of the skills that required by all healthcare providers is to adapt their style of communicating people to meet the needs of their patients. Effective communication skills include that the pharmacist dealing with the patient must be aware of verbal as well as non-verbal communication. Active listening is also important to feel the patient that you care, respect and understand their needs in a non-judgmental way. Confidentiality is one of the pillars that the trust between the patient and the pharmacist build on. Healthcare professionals must respect patients’ privacy and dignity. If the patient has a doubt in this building trust, they are not being able to open up asking for advice or sharing information. Disclosing patient’s confidential information should be done after getting the patient’s consent.
In my IPPE site, my preceptor demonstrates a high level of patient’s care. I had the great opportunity to learn from her by watching, listening, and participating in how she deals with each patient. For example, in one day the pharmacist was making a medication reconciliation of one of the patients. At that day the patient wasn’t remembered any of his medication and he didn’t remember what outpatient pharmacy dispensed his medication. What he only remembered the city in which the outpatient pharmacy located. The pharmacist searched by the zip code to locate which pharmacy near to the patient’s address and narrow her research to the closest street. She called the outpatient pharmacy to get the patient’s medication history. Another day in the hospital, the pharmacist was making medication reconciliation for one of the ladies. She had about 25 medications between the prescribed drugs, over-the-counter vitamins, and herbal supplements. She reviewed each drug with the patient with so much care asking about the drug name, the indication, the dose, the route, and the frequency. She spent an appropriate time with this lady to get her full medical history.
I learned from my preceptor that every patient deserves to be treated with respect and dignity. The pharmacist should be caring, spending enough time with each patient, helping in advising and resolving the patient’s problems and demonstrating active listening to the patient to build a trustworthy and respectful relationship.